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POLICIES





COMPANY POLICY





NO SHOES/SHOE COVERS

While we will gladly put on shoe covers that you provide (a place to sit while we do this is greatly appreciated as we are all over 40, we won't just take shoes off in homes for our safety & company insurance purposes. Our tenants who request this typically have a chair on the porch or entryway with shoe covers & a small trash can for disposal available for showings or maintenance use. You would need to consider that we enter all types of homes & some may not be as safe to be barefoot in as others. Sometimes it can even be as innocent as a dropped wall tack or sewing needle, or as serious as transmittable disease or fungus.


PRE-LEASING

Our office will not begin listing available units until January & February for Summer & Fall. Listings can update daily.


PEST CONTROL

You are responsible for pest control & must report any issues to our office. You may use the form of chemicals/traps/bait or the pest control company that you are most comfortable with. There is a delicate balance between not ever wanting pests in homes, tenants' possible allergies to chemicals, and tenants' comfort with chemicals in their homes. We do our best to balance all of those concerns to the best of our abilities. Please note that spraying for spiders is ineffective because they don’t make enough contact with the surface to be affected. They will need to be caught in sticky traps or swept up to be redeposited outside.


TRIP CHARGE

There is a $50 trip charge for calls that are related to tenant caused maintenance or personal requests. $75/hour is the rate per hour for repair or at the rate of a contractor if required.


TENANT REPAIR COSTS

Repairs that are caused by the tenants misuse, abuse, neglect, or failure to preform will be at the cost of the tenant as outlined in the contract. Check out our repair page for more information HERE


EVICTION - NON-PAYMENT

Non-payment may result in an eviction. COMMUNICATION is the best way to protect your credit , contact us about delinquencies. After the 10th day of each month without payment IN FULL you are eligible for eviction. You will be given a 5 day notice to vacate or to pay on the date decided by our office. We do not allow accounts to go unpaid without legal action.


DEPOSIT RETURN

If all your lease terms are met, including paid rent & invoices then you are eligible for your security deposits to be returned to the address you provided on your move out sheet. Deposits are returned to the tenant who paid the deposit, unless noted in writing otherwise. See the receipt of deposit for clarity. The amount returned will be the deposit amount paid minus: cleaning fees, repair bills, invoices outstanding, & lastly past due rent/fee amounts. Amounts you owe over the deposit applied will need to be paid within 45 days, jointly & severally. Within 45 days from the date of your lease end date (not move out date) is the last date for us to legally mail the paperwork, as stated in your lease. If you have violated your lease terms please note the lease terms regarding deposit.





CALL TODAY : 405.624.6325



STILLWATERREALTY405@GMAIL.COM